Returns & Refunds

Because every mural is made to order and printed to your exact dimensions, we do not offer returns, exchanges or refunds once you have approved your design visual and printing has started.

Damaged or defective prints

If your wallpaper arrives damaged or has a printing defect, we reprint it at no cost to you.

• Message us on WhatsApp (+971 58 526 0761) or email wallpapers@la-belle.maison as soon as possible, ideally within 48 hours of delivery.
• Include your order number and clear photos of the issue and the packaging.

What is not covered

• A print that matches the design visual you approved in writing.
• A change of mind after approval.
• Incorrect dimensions supplied by you: the reprint is chargeable. If our installer measured your wall, we review the case individually.

Not sure about your measurements? Our measurement visit (AED 100, credited on orders above 10 sqm) is the safest way to get them right, and a print sample lets you see the design before you commit.

Questions? Contact us anytime at wallpapers@la-belle.maison.